Refund Policy
Your satisfaction matters to us. Understanding our refund procedures helps ensure a smooth experience with marenquivosal's financial technology tools and services.
Refund Eligibility Overview
marenquivosal believes in providing valuable financial technology solutions. Our refund policy reflects our commitment to customer satisfaction while maintaining fair business practices. Refunds are considered based on specific criteria and circumstances outlined below.
Refund requests must be submitted within 30 days of your initial purchase or subscription activation.
Technical issues, billing errors, or significant service disruptions qualify for refund consideration.
Extensive use of premium features may affect refund eligibility. Fair usage policies apply.
Step-by-Step Refund Process
We've streamlined our refund process to make it straightforward and transparent. Here's exactly what happens when you request a refund:
Contact our support team through email or phone with your account details and reason for the refund request.
ImmediateOur team reviews your account usage, billing history, and circumstances surrounding your refund request.
2-3 Business DaysYou'll receive an email with our decision and, if approved, details about the refund amount and timeline.
3-5 Business DaysApproved refunds are processed back to your original payment method or as store credit, depending on circumstances.
5-10 Business DaysPartial Refunds and Pro-rated Services
Sometimes a full refund isn't appropriate, but we can still provide fair compensation. Partial refunds apply when you've received some value from our services but experienced significant issues. Pro-rated refunds calculate the unused portion of your subscription period.
For annual subscriptions cancelled mid-term, we calculate refunds based on unused months minus any promotional discounts applied. Monthly subscribers who cancel early in their billing cycle may receive pro-rated credits for future use.
Refunds cannot be processed for accounts that have violated our terms of service or engaged in fraudulent activity. Each case is reviewed individually to ensure fairness for all parties.
Payment Method Processing Times
Processing times vary depending on how you originally paid for marenquivosal services. We process refunds promptly, but your bank or payment provider controls when funds appear in your account.
Special Circumstances
We understand that unusual situations sometimes require flexible solutions. Medical emergencies, financial hardships, or major life changes may warrant special consideration even outside our standard refund window.
If you're experiencing technical difficulties that prevent you from using marenquivosal's services effectively, we'll work with you to resolve the issues before considering refunds. Our technical support team can often solve problems that might otherwise lead to cancellation requests.
Refund Alternatives
Before processing cash refunds, we often explore alternatives that might better serve your needs. Account credits, service plan changes, or extended trial periods can sometimes address concerns while maintaining your access to marenquivosal's platform.
Service credits never expire and can be applied to future billing cycles or used for premium feature upgrades. This option works particularly well for customers who want to continue using marenquivosal but need time to resolve temporary payment issues.
Need to Request a Refund?
Call us at +61414582818 during business hours
Include your order number and reason for requesting a refund